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0151 528 9502
0151 528 9502

Privacy Policy

Your privacy matters to us - here’s how we protect and handle your data.

Last updated: 15 April 2026

Fly High Media Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Notice explains how we collect, use, store and share personal data when you:

  • visit our website;
  • contact us by phone, email, form or live chat;
  • enquire about our services;
  • become a client, supplier or business contact;
  • subscribe to receive marketing from us;
  • otherwise interact with us.

This notice is intended to help you understand what personal data we collect, why we use it, the lawful bases we rely on, and your rights under UK data protection law.

1. Who we are

Controller: Fly High Media Ltd
Address: Oaklands Business Park, Hooton Rd, Hooton, CH66 7NZ
Email: hello@flyhighmedia.co.uk
Telephone: 0151 528 9502

Fly High Media Ltd is the controller of your personal data for the purposes described in this notice.

2. The personal data we collect

Depending on how you interact with us, we may collect and use the following categories of personal data:

  • identity data, such as your name and job title;
  • contact data, such as your email address, telephone number, company name and postal address;
  • enquiry data, such as information you provide when you contact us or complete a website form;
  • client and service data, such as information needed to provide our services and manage the relationship;
  • marketing and communications data, such as your preferences for receiving marketing from us and your communication preferences;
  • technical data, such as IP address, browser type, device information, operating system and website usage data;
  • cookie and analytics data, where cookies or similar technologies are used on our website;
  • recruitment data, if you apply for a role with us;
  • supplier or contractor data, if you provide services to us.

We do not intentionally collect special category personal data through our website unless you choose to provide it to us. Please avoid sending sensitive personal data unless it is necessary and requested.

3. How we collect your personal data

We collect personal data:

  • directly from you when you contact us, complete a form, subscribe to marketing, request a quote, enter into a contract, or otherwise communicate with us;
  • automatically when you use our website, through cookies, server logs and similar technologies;
  • from third parties, where appropriate, such as analytics providers, advertising platforms, CRM tools, website hosts, professional advisers, recruitment sources, publicly available sources, or referrals.

4. How and why we use your personal data

We use your personal data for the purposes below.

To respond to enquiries and manage pre-contract discussions
We use identity, contact and enquiry data to respond to messages, arrange calls, provide information about our services, and prepare proposals or quotations.
Lawful basis: taking steps at your request before entering into a contract, and/or our legitimate interests in operating and developing our business.

To provide services to clients and manage client relationships
We use personal data to deliver agreed services, administer accounts, communicate with clients, manage projects, invoice, and maintain records.
Lawful basis: performance of a contract with you, and/or our legitimate interests in operating our business.

To send service-related communications
We may send administrative or service messages relating to enquiries, proposals, accounts, contracts, billing, support, or changes to our terms.
Lawful basis: performance of a contract, legal obligation, and/or our legitimate interests.

To send marketing communications
We may send you marketing communications about our services, insights, events or updates where permitted by law.
Lawful basis: consent where required, and/or our legitimate interests where permitted.
Where PECR applies, we will comply with the applicable rules for electronic marketing and you can opt out at any time.

To operate, secure and improve our website
We use technical, usage and analytics data to administer the website, keep it secure, troubleshoot issues, understand usage, and improve performance and user experience.
Lawful basis: our legitimate interests in running a secure and effective website, and consent where required for non-essential cookies or similar technologies.

To comply with legal and regulatory obligations
We may process personal data to meet legal, accounting, tax, anti-fraud, data protection, or regulatory requirements.
Lawful basis: legal obligation.

To establish, exercise or defend legal claims
We may use personal data where necessary in connection with disputes, complaints, or legal proceedings.
Lawful basis: our legitimate interests and, where applicable, compliance with legal obligations.

To manage suppliers and professional relationships
We use business contact data to engage suppliers, contractors and advisers, and to maintain business records.
Lawful basis: performance of a contract, legal obligation, and/or our legitimate interests.

5. Our legitimate interests

Where we rely on legitimate interests, these may include:

  • responding to enquiries and following up business opportunities;
  • managing and growing our agency;
  • delivering services efficiently;
  • maintaining records of communications and business relationships;
  • improving and securing our website, systems and services;
  • preventing fraud or misuse;
  • defending legal claims.

When we rely on legitimate interests, we consider and balance any potential impact on your rights and freedoms.

6. Cookies and similar technologies

Our website may use cookies and similar technologies to:

  • make the website work properly;
  • remember your preferences;
  • understand how visitors use the site;
  • measure performance;
  • support marketing or advertising activity, where applicable.

Some cookies are strictly necessary for the operation of the website. Other cookies, such as analytics, advertising or functionality cookies, may only be used with your consent where required by law.

You can manage your cookie preferences through our cookie banner or settings tool, and you may also control cookies through your browser settings. Disabling certain cookies may affect site functionality.

For more detailed information about the cookies and similar technologies we use, including providers, purposes and durations, please see our Cookie Policy.

7. Direct marketing

We may send marketing by email or other electronic means where we are allowed to do so under applicable law. You can opt out of marketing at any time by:

  • clicking the unsubscribe link in any marketing email; or
  • contacting us at hello@flyhighmedia.co.uk.

Opting out of marketing will not stop service or transactional communications where those are necessary.

8. Who we share personal data with

We may share personal data where necessary with:

  • website hosting and IT service providers;
  • CRM, email marketing and communications platform providers;
  • analytics and advertising providers;
  • payment, accounting, legal, insurance or professional advisers;
  • suppliers and subcontractors who support our services;
  • regulators, law enforcement or courts where required;
  • prospective buyers, investors or advisers in connection with a business sale or restructure.

We require service providers processing personal data on our behalf to act only on our instructions, keep the data secure, and comply with applicable data protection law.

9. International transfers

Some of our service providers may process personal data outside the UK.

Where personal data is transferred outside the UK, we will take appropriate steps to ensure it is protected. This may include relying on:

  • a UK adequacy regulation;
  • the UK International Data Transfer Agreement;
  • the UK Addendum to the EU Standard Contractual Clauses; or
  • another lawful transfer mechanism.

You can contact us if you would like more information about the safeguards we use.

10. How long we keep personal data

We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting or reporting requirements.

Retention periods may vary depending on the nature of the relationship and the type of data. By way of example:

  • enquiry data is typically kept for up to 24 months after the last meaningful contact;
  • client records are typically kept for up to 6 years after the end of the client relationship, where required for contractual, tax or legal reasons;
  • marketing suppression records may be kept for as long as needed to ensure we respect opt-out requests;
  • technical and analytics data is retained in line with our cookie settings and provider configurations.

We may keep data for longer where necessary to establish, exercise or defend legal claims.

11. Is provision of personal data mandatory?

Where we need personal data to respond to your enquiry, enter into a contract, or comply with legal obligations, and you do not provide that data, we may be unable to provide the requested information, services or contract.

12. Automated decision-making

We do not currently make decisions about individuals using solely automated processing that produce legal or similarly significant effects.

If that changes, we will update this notice.

13. Your rights

Under UK data protection law, you may have the right to:

  • be informed about how your personal data is used;
  • request access to your personal data;
  • request correction of inaccurate or incomplete personal data;
  • request erasure of your personal data in certain circumstances;
  • request restriction of processing in certain circumstances;
  • object to processing in certain circumstances, including direct marketing;
  • request transfer of certain personal data to you or another organisation;
  • withdraw consent at any time where we rely on consent.

Some rights are not absolute and depend on the circumstances.

To exercise your rights, please contact us at hello@flyhighmedia.co.uk.

14. How to complain

If you have any concerns about how we use your personal data, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

You can find current contact details and complaint information on the ICO website.

15. Third-party links

Our website may include links to third-party websites, plug-ins or services. If you follow a link to a third-party site, that site will have its own privacy notice and terms. We are not responsible for the privacy practices of third-party websites.

16. Children

Our website and services are not directed at children, and we do not knowingly collect personal data from children through our website.

If you believe a child has provided us with personal data, please contact us and we will investigate.

17. Changes to this notice

We may update this Privacy Notice from time to time. The latest version will always be published on our website with the “last updated” date shown at the top.