Privacy & Cookie Policy

Your privacy matters to us — here’s how we protect and handle your data.

Our Contact Details

www.flyhighmedia.co.uk

Fly High Media Ltd,
Oaklands Business Park,
Hooton Rd,
Hooton, CH66 7NZ
hello@flyhighmedia.co.uk
0151 528 9502

Last updated: Thursday 13th July 2023

Please read our privacy policy carefully to understand how we collect, use, and protect your personal data in accordance with applicable laws.

What Personal Information Do We Collect?

When ordering or registering on our website, you may be asked to provide your name, email address, phone number or other relevant details to help enhance your experience.

How We Obtain and Use Personal Information

We collect personal data when you fill out a form or enter information on our site. This information may be used when you:

Register, make a purchase, sign up for our newsletter, respond to marketing communications, browse the website, or use other site features.
Engage with us through live chat, email, or phone enquiries.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information include:

(a) Your consent — which can be withdrawn at any time by contacting hello@flyhighmedia.co.uk.
(b) Contractual obligation.
(c) Legal obligation.
(d) Vital interests.
(e) Public task.

How We Store and Protect Your Personal Information

We implement industry-standard security measures to safeguard your personal data, including secured networks, SSL encryption, and restricted access. We do not request or store credit card information and conduct regular malware scanning to protect our systems.

Use of Cookies

We use cookies to enhance your experience, analyse website traffic, and remember your preferences. Cookies are small files stored on your device that help us deliver a more personalised service.

We use cookies to compile aggregate data on site traffic and interactions to improve functionality.
Trusted third parties may also track this information on our behalf.

You can manage cookie settings through your browser. If you disable cookies, some site features may not function properly, but you will still be able to browse and place orders.

Third-Party Disclosure & Links

We do not sell, trade, or transfer your Personally Identifiable Information to outside parties. We also do not include or offer third-party products or services on our website.

Google Advertising

We use Google AdSense and adhere to Google’s advertising principles to provide a positive user experience.

View Google Advertising Policies

Opting Out

You can adjust Google advertising preferences through the Google Ad Settings page or opt out via the Network Advertising Initiative Opt Out page or the Google Analytics Opt Out Browser add-on.

Children’s Privacy

We do not knowingly collect personal information from children under 13 years old, in line with the Children’s Online Privacy Protection Act (COPPA).

CAN-SPAM Act Compliance

We collect email addresses to respond to enquiries and send relevant communications. We comply with CAN-SPAM by:

Using accurate sender information.
Including our physical business address.
Honouring unsubscribe requests promptly.
Allowing users to opt out using the link in each email.

Your Data Protection Rights

You have the right to:

Access your personal data.
Rectify inaccurate information.
Erase your personal data in certain circumstances.
Restrict or object to processing.
Data portability — to transfer your data to another organisation or yourself.

To exercise these rights, contact us at hello@flyhighmedia.co.uk. We will respond within one month.

How to Complain

If you have concerns about our handling of your personal information, please contact:

Fly High Media Ltd,
Oaklands Business Park,
Hooton Rd,
Hooton, CH66 7NZ
hello@flyhighmedia.co.uk
0151 528 9502

You can also lodge a complaint with the ICO:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk